Artiva Healthcare System Administrator

Education, Skills, and Qualifications

A person applying for the Artiva Healthcare System Administrator position should possess the following education, skills, and qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field or 5 – 10 years related experience
  
• Industry background working with collections, receivables, and patient access
  
• Computer collection software experience, especially in Artiva
  
• Computer programming experience
  
• Good analytical abilities
  
• Great desire to assist directly in getting problems resolved for the end user, be it a client, co
• worker, or supervisor
  
• Good task oriented skills with attention to meeting critical deadlines
  
• Experience working with file layouts and or programming interfaces
  
• Excellent communication and teamwork skills and the ability to work with many personality types
  
• Self
• motivation and problem solving skills
  
• Organizational skills to prioritize workloads
  
• Multi
• tasking skills
  
• Good overall computer familiarity

Job Duties & Responsibilities

Software Related

Daily office level support for the Artiva Healthcare application which typically includes:

• Creation and modification of reports and logic blocks
• System monitoring of background processes and night jobs
• Account flow control via complex workflows, segmentation filters, and logic blocks
• Creating and maintaining tables and their relationships
• Maintaining and modifying complex workflows within Artiva studio.
• Creation and modification of application services and events
• Reference Table maintenance and modifications
• Understanding of account scoring in regards to pool builds and hierarchy
• Pool, Action/Result/Status/View security level maintenance
• Password assignment and resetting
• Loading software updates as needed
• Letter setup and processing
• Using tactics and purge routines to modify and/or remove data from the system
• Troubleshooting issues and answering software related questions from staff
• Logging and tracking investigations with Ontario Systems staff
• Monitoring space

Hardware Related

• Operating system level maintenance including system shutdown and reboot
• Backup verification and rotation procedure
• Disaster recovery program maintenance
• Disk space monitoring including removal of outdated files such as those used in loading new business and sending letters
• Assistance in troubleshooting printers, personal computers, and dialers
• Loading operating system upgrades and patches
• Working with Ontario System personnel to troubleshoot and resolve hardware and/or operating system issues

Dialer Related

• Creating, modifying, and running of pool builds
• Running Unattended Messaging, as needed, for each department
• Creation and modification of ACD groups for inbound calling
• Making modifications to inbound routes when Hours of Operation changes
• Creating, modifying, and setting hold messages for each department
• Monitoring dialer productivity and creating reports to track dialer usage
• Troubleshooting inbound and outbound phone lines
• Troubleshooting various problems involving headsets and dialer work stations
• Advanced working knowledge of Dialing Options, Dialing and Sort Sequences
• Understanding of Dialing Results (Triple Tone, Answering Machine, etc) and options within each result for use when making changes to system based on each

Administrative Related

• Perform monthly audits of the system to ensure that users who are no longer employed no longer have access in the system
• When creating or modifying Actions/Results/Statuses add to existing Visio documents so that you have record of them
• Keep track of pools and selection criteria in excel document and update as necessary when new ones are created or existing ones are modified
• Utilize Testing scenarios when assisting with training of new employees
• Update Artiva Log daily to record imports, exports, free space, and issues

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